Helping Hand
Helping Hand
Helping Hand
Helping Hand
Helping Hand
Helping Hand
Helping Hand
Helping Hand

We all know that the passing of a family member is stressful and difficult to handle, regardless of the person's age or circumstances.  My mum was 92 and had lived a very full and balanced life.  She was a fiercely independent person and very practical about how she wanted things done in both life and death.  Mum had outlived three husbands (all marriages 20 + years) and discussed with me how she wanted us to handle her passing after the stress of arranging 3 funerals herself.  After doing a Google search I researched services available in Whangarei. I came across A Graceful Undertaking, my mum being 92 I felt she would prefer to be attended to by ladies and I liked the more relaxed approach. 

My mum wanted the process to be no fuss, quick and the least amount of disruption to everyone. Jo & the team were responsive, professional and carried out my mum's wishes with respect.  I highly recommend this service, whilst our requirements were minimal due to mum's wishes I did not feel judged as to why we were not proceeding down the usual funeral service path with all the trimmings.  Again many thanks for your excellent service making difficult times easier.

Debbie, Kamo, March 2022


My Dad passed after a short unexpected illness.  He wanted a no fuss cremation and that's exactly what A Graceful Undertaking offered.  There was no pressure to do anything but his wishes and Jo was amazing, offering me support in a time where things were very raw.  I really appreciated the non 'cookie cutter' approach, Dad was a private man and his wishes were well looked after.  I would highly recommend A Graceful Undertaking and again really appreciate the kindness they showed during this difficult time.

Vicky, Canterbury, September 2021

After our mum died suddenly, I had no idea what or where to turn.  Then Jo came to my rescue helping keep me calm and made the whole experience so much easier.  She helped with lots of practical advice and really helped me to come to terms with my loss and I am so glad that I had her there with her kind words.  The funeral itself went off without any problems and in fact was much more enjoyable that I had thought a funeral could be.

Thank you, thank you and Mum thanks you too.

Odele, Whangarei, May 2021

Back in March we were saddened to lose my mother.

A Graceful Undertaking were absolutely fantastic in every way.  The words ‘caring’ and ‘nurturing’ come to mind.  Their advice, suggestions and knowledge were invaluable.  All questions and conversations were welcomed.  We wanted to keep mum at home and our involvement could be as little or as much as we wanted which made the whole process so much easier.  So much so that both of my teenage daughters went from distraught & terrified to lying on the bed with their Gran within hours.

Many who came to Mum’s service have voiced their plan to use A Graceful Undertaking in the future.  So glad to have had the help and care from the ladies at A Graceful Undertaking.  Greatly appreciated!

Sonya, Warkworth, March 2020

It was pure good fortune I came upon the website of A Graceful Undertaking and immediately felt they were the people to contact when our darling man passed away. While the death of someone who is terminally ill may be expected, there is still an element of shock but Jo dealt with our fears, questions (and general ignorance), in a forthright but compassionate manner. After our initial phone discussion we had few questions left unanswered and Jo kindly iterated that we take a breath and that we had time to make decisions as they came up; there was no hurry.

Even though we live over an hour away from Whangarei, both Jo's were here first thing in the morning to talk us through the process. As emotions and ideas changed minute by minute as everyone tried to come to terms with his death, we felt completely heard and supported throughout the following days. They were very perceptive of our situation and managed any concerns we had with grace and kindness. My experience is of a truly pure love as Jo and Jo respectfully tended to Graeme in our home. Their care and commitment allowed us to grieve in whatever way we needed to as we dealt with our loss. I felt at all times he was in the best of care and, as they went through their necessary tasks, as if they were working as an extension of our love for him.

It can be difficult to express the depth of gratitude felt at times like this, so it is with absolute heart that I give thanks and praise to Jo and Jo for the beautiful service they offered us and the space and calm to say goodbye to our beloved man.

With Aroha. Meg, Kerikeri, March 2020


I would like to take this opportunity to highly recommend A Graceful Undertaking Ltd.  My late wife met Jo at a hospice presentation and decided she liked the service they offered.  When the time came we were able to care for my wife at home on our own using only Jo's guidance all the way to the funeral service.  Jo was always available to answer any questions and led us thru the whole process with dignity and without any fuss.  I had been thru this process with my late mother so I knew how it went, but we did not want to go the traditional way again.  We wanted to stay in control, not have someone in a black suit tell us how it had to be done and take over.  Then present us with an astronomical bill.  Jo took care of all the necessary arrangements, leaving myself and my daughters to care for my wife's body, from death to cremation.  This gave us a good time with my wife, Helen, to say goodbye in our own home in a dignified manner gaining better closure.  Cost was also a concerning factor to us we built our own coffin and transported it ourselves, at no time was any pressure put on us to use any services other than what we requested.  Consequently the whole process came within a price frame we could comfortably afford.  If you are of a will to care for your loved one on your own at home I doubt you will find a better service than A Graceful Undertaking can provide.  Thank you Jo and the team.

Douglas, Kamo, December 2019


"I wanted to take a moment to acknowledge and thank you for the amazing job and service you provide for whanau at such a difficult time. I'm really glad our paths crossed and that I was aware of the beautiful and versatile experience you offer. You slipped so easily and gracefully into our lives with knowledge and comfort for a moment, a moment that we will remember with much respect forever! Thank you."

Shelly, Waiotira, September 2019

"These ladies are amazing, caring and supportive. From answering my message at 10.30 pm on Monday evening to speaking openly and being available when our family needed it.  Having my Mum at home in her own surroundings our family could spend as much time as we wanted with her. This definitely helped the grieving process."

Venee, Whangarei, May 2019